Do you have any questions?

Very easy and fast, following these simple steps:

- Click on the "Book a Locker" button.

- Select the desired date.

- Choose the locker size.

- Enter your details.

- Make the payment.

- Check your email, as you will receive the necessary codes to access the facility and locker.

All reservations are valid for the selected date only and during our operating hours, from 8:00 AM to 10:00 PM on that same day.

For example:

You cannot make a reservation at 9:00 PM and expect it to remain valid the following day. If you need the locker for another day, you must extend your reservation.

⚠️ IMPORTANT: If you do not extend your reservation, you will not be able to access either the premises or your locker.

At LOCK & GO Torrevieja, reservations are based on daily operating periods, specifically from 8:00 AM to 10:00 PM on the selected date, as clearly indicated during the booking process on our website.

Therefore, when a reservation is made during the afternoon or evening, it will still expire at 10:00 PM on that same day.

This service is not a continuous 24-hour rental. Instead, it is a daytime storage service, similar to luggage lockers found in transport stations, shopping centres and tourist destinations, where the price is based on a daily operating period rather than the actual number of hours used.

Our facility is located at:

📍 Calle del Mar 13, Torrevieja (Alicante)

Just 300 metres from Torrevieja Bus Station, in the direction of the seafront promenade.

No.

Our opening hours are from 8:00 AM to 10:00 PM, 365 days a year.

This schedule helps us maintain an additional level of security for our customers and their belongings.

Yes. You may access your locker as many times as you wish during the period covered by your reservation.

Yes. You can cancel your reservation free of charge up to 24 hours before the start of your booking through the "MY RESERVATION" section.

Cancellations made less than 24 hours before the reservation start time are subject to a 100% cancellation fee.

If you need assistance, please contact us.

Booking in advance is recommended, especially during the high season, although reservations can also be made on-site, subject to availability.

If you wish to extend your rental, you can do so directly through our website by accessing your reservation.

If you have any questions or need assistance, please contact us.

Our lockers are equipped with secure locking systems to protect your belongings.

In addition, the storage area is monitored by security cameras and a 24-hour surveillance system connected to the local police.

First, please check your email inbox and spam/junk folder.

If you still cannot find your reservation confirmation, please contact us:

📞 Phone: +34 647 942 253

f you have extended your reservation, you will be able to access your locker again the following day between 8:00 AM and 10:00 PM.

If you have not extended your reservation, you must do so during the extension period available between 10:00 PM and 11:00 PM on the day of your reservation.

If you do not extend your reservation within this period, you will need to contact us in order to access the premises and retrieve your belongings.

Please note that this situation involves using the locker beyond the reserved period and may result in a penalty being applied in accordance with our terms and conditions.

⚠️ Important: Access to the premises is not possible between 10:00 PM and 8:00 AM.